OUT OF STOCK & OVERSOLD ITEMS
Unfortunately, at peak times during major sale events and popular drops, we do experience items selling out or overselling. This is caused by thousands of people checking out at the same time for the same product. Our website can’t update fast enough to let you know another customer purchased the last item just a fraction of a second before your payment is completed. We have a lot of processes in place to reduce oversold happening however at times they are unavoidable.
If an item you have bought and paid for over the sale period has sold out or has been oversold you will receive a full refund for that item back to your original payment method.
During peak periods we do experience delays in dispatch meaning, although we aim to contact you as soon as possible we may take up to 15 business days to notify you if any of your items are unavailable. If you have more than one item on your order the remainder of your order will be shipped to you.
DYNAMIC PRICE CHANGES
Throughout the sales period, we use a dynamic pricing model. What this means is that our pricing on each specific product may increase or decrease throughout the sale. The price is correct and valid at the time of your purchase, If the price decreases after your order are placed
the lesser price can not be offered.
DISPATCH & SHIPPING DELAYS
During Black Friday we receive tens of thousands of orders. Due to the influx of orders in such a short period of time, our dispatch times from our warehouse can be expected to be delayed up to 10 - 15 days after your order has been placed. Once your order is packed and dispatched you will receive an email with your tracking information. Keep this handy for all your up-to-date tracking information.
Once your order leaves our warehouse it will be delivered as quickly as possible by the carrier, however, carriers are experiencing major delays with their delivery networks so your delivery may take longer than expected to arrive.
Carrier delays are completely outside of our control and we can not speed up delivery once it leaves our warehouse, which means you will also need to allow for any postal delays due to the increase in items shipped for the Holiday period as well as the Covid 19 Pandemic.
It is common during this period for delayed updates on your tracking information as Australia Post processes millions of additional parcels during this period.
CHANGING & CANCELLING ORDERS
Due to the thousands of orders, we receive over Black Friday, we are unable to split orders, change orders, add to orders or cancel orders after they have been placed. For more information please check out our FAQs or contact Customer Support at firstname.lastname@example.org